Patient & visitor experience 1 November 2024

Marking Stress Awareness Week

To mark Stress Awareness Week, we're celebrating the steps we’re taking to reduce the pressures on everyone who enters our hospitals’ doors.
Charity volunteers working with hospital staff

Reducing stress for patients and staff at King’s is one of our key priorities as a Charity. To mark Stress Awareness Week, we're celebrating the steps we’re taking to reduce the pressures on everyone who enters our hospitals– from doctors and nurses to patients and their families, thanks to your donations. 

Transforming parent rooms

This Spring, thanks to brilliant fundraising efforts, we transformed three parent rooms to create a calming sanctuary for parents with sick children.

We converted the spaces, once cramped and lacking in privacy, into carefully designed rooms with comfortable seating, soft lighting, and calming colours and artwork.

The rooms give parents the opportunity to take a break from the clinical environment of the wards and talk, eat and relax in a peaceful environment. 

Read more

Pictures featuring cosy refurbished parent rooms
The refurbished Rays of Sunshine parents room, with soothing colours and LED skylights
Pictures featuring cosy refurbished parent rooms
The newly refurbished parents room on the Elizabeth and Lion Ward

Improving green spaces

Last year, we committed £25,000 to improve green spaces at our Denmark Hill site to reduce stress levels and improve mental and physical health among staff and patients.

We created a green garden area for staff to unwind, an indoor oasis, and added artworks featuring natural scenes to hospital rooms and spaces. 

Being in nature, or even viewing scenes of nature, can completely change how patients feel in hospital, from reducing stress and anxiety to speeding up recovery. 

Read more

A space with lots of plants in the hospital waiting area
An indoor oasis in the heart of the Golden Jubilee Wing

 

The outdoor garden in the Wellbeing Hub, Denmark Hill
An outdoor space for staff to take a break at the Wellbeing Hub, Denmark Hill

Funding a private therapy space

With generous support from donors, we funded a peaceful private therapy space for King’s staff to escape to and speak to a professional when they feel overwhelmed or distressed.

The refurbished and decorated room provides a quiet space for staff to unwind away from wards. We've also funded trained psychologists and social support workers to give staff specialist psychological support. 

Read more

The wellbeing space featuring psychological support available

Volunteer service and Patient Welcome Pack

Patients can find arriving at hospital to be stressful, and we are glad to provide funding to the volunteer service who greet visitors at reception and help with wayfinding. 

We also provide all patients with the Patient Welcome Pack to inform them on what to expect from their stay, a measure designed to reduce patients' stress and anxiety about their time in hospital.

A volunteer and doctor reading the Patient Welcome pack
The Patient Welcome Pack is made available to all patients

Establishing the Wellbeing Team and Hub

Thanks to our supporters and donors, we opened the permanent Wellbeing Hub at King’s College Hospital. 

The Wellbeing Team and Health & Wellbeing Hubs were established in 2020 as part of the Trust’s response to Covid-19, offering a safe place for staff to decompress. 

To continue supporting staff at King’s, Health & Wellbeing was established as a permanent service, featuring a dedicated team and relaxing Wellbeing Spaces across Denmark Hill, Princess Royal University Hospital and Orpington Hospital.

The Wellbeing Team, trained in Mental Health First Aid, now primarily focuses on providing emotional support to staff and offering informal advice. 

The Team facilitates reflective group sessions, stress management and mindfulness workshops, and a wide variety of art and music activities, among other initiatives. These services equip staff with the tools to refocus their minds and maintain their overall health.

Read more

The Wellbeing Hub
The Wellbeing Hub

The King’s Wellbeing Team said: “Healthcare professionals who are physically and mentally well are better equipped to provide safe and effective care, show greater compassion and empathy, and deal with stress and burnout. 

They added: “As we navigate our way through the increasing demands on the NHS, complex pressures, and economic challenges, prioritising the wellbeing of our staff has never been more important.”

Our Charity CEO Gail Scott-Spicer said: “As Stress Awareness Week highlights, stress can have severe and harmful impacts on our physical and mental health.

“Supporting patient and staff wellbeing is an important part of our work as a Charity. Doctors and nurses work tirelessly to ensure positive outcomes for their patients– so ensuring staff are well looked after and able to manage their stress levels is something we are constantly working to support. 

Gail added: “The hospitals we support are leading the way in terms of reducing stress for patients and staff, and it will continue to be extremely important to us moving forward.”

Supporting staff wellbeing is an important part of our work as a Charity. Ensuring staff are well looked after and able to manage their stress levels is something we are constantly working to support.
Gail Scott-Spicer, King's College Hospital Charity Chief Executive
Healthcare professionals who are physically and mentally well are better equipped to provide safe and effective care, show greater compassion and empathy, and deal with stress and burnout.
Wellbeing Team, King's College Hospital
The brand-new Wellbeing Hub. The walls are a calming sage green and the carpet is a calming grey. There are twin chairs in a rich purple in the far left hand corner. In the near left corner there is a round, white table with three sage green soft chairs. There are two lava lamps in the back, as well as some more purple chairs to the right. There are calming pictures framed on the wall.

The Wellbeing Hub: a sanctuary away from the wards

Thanks to supporters who gave so generously to our Hospital Heroes Appeal in 2020, we were able to set up a temporary Wellbeing Hub for exhausted staff in King’s College Hospital during the pandemic. With further funding, we have now been able to ensure that that the Hub is a permanent fixture.