King’s College Hospital Charity's Bereavement Service offers free telephone and face-to face support for the relatives, partners and friends of any patient who died at our hospitals during the COVID-19 pandemic. The service is has also been extended to members of King's staff who are grieving the death of a family member or close friend. 




Delivered in partnership with St Christopher’s, the bereavement service is part of a programme of support created by King’s College Hospital Charity to help patients, their families, and staff of King’s College Hospital Foundation Trust to cope with the impact of the COVID-19 pandemic. 

 

The service is free and available to adults and children. More than one family member can benefit.

 

Please ring our confidential helpline on 020 8768 4599 or email stc.kchcbereavement@nhs.net 

 

For staff contacting the Bereavement Service, please call the helpline and state that you are a member of staff at King's College Hospital NHS Foundation Trust. 


 

"When I first lost my partner I was in a really bad way and very much lost my way in life. I really can’t express the difference the counselling made to my life. I went from completely isolating myself, to actually beginning to live again. This is a lifechanging service that supports people every step of the way through the grieving process."

 

 

Grief is normal

The death of someone close can sometimes seem like the most painful thing that has ever happened to you. It can feel bewildering and perhaps frightening. Grief is a natural reaction to loss. There is no right or wrong way to grieve.

 

Most people will experience similar feelings – initial shock and disbelief, perhaps numbness, anger, periods of utter confusion, intense pain and questioning. Perhaps you feel sad that they are no longer with you, bad that you could not do enough, guilt about the relief that they no longer have to suffer illness or anxious about how your life will be changed.

 

Grieving is not usually a smooth process; it takes time to adjust gradually to life without the person who has died.

 

The extraordinary circumstances of your loved one dying during the pandemic may be exacerbating your emotions. This service is designed to address this. 

 

How can bereavement support help?

Every death is a very personal experience and no two people experience the death of a loved one in the same way. Many people find that it helps to talk with someone who is not part of their family or close circle of friends.

 

Sometimes people find that at first they do not want support but later change their mind. If this happens to you, please call the number above. 

 

What support is offered?

The right package of support is tailored to each individual’s needs. This could be information or advice, it could be therapeutic counselling, or you could be invited to join a group or a social programme. You will be helped to determine what may help you most.

 

The emphasis is very much on finding what works for you.

 

Who is eligible?

The service is free to the relatives, partners and friends of any patient who died at King’s College Hospital, Princess Royal University Hospital, or Orpington Hospital during the time of COVID-19, from March 2020. Whether the patient received a COVID-19 diagnosis or died of other causes, you will still be eligible. 

 

The service has also been extended to staff of King's College Hospital NHS Foundation Trust who are personally grieving the loss of a loved one, regardless of location. 

 

Where is the service offered?

While social distancing measures are in place, support will be offered using the phone or other virtual tools. When measures are lifted, support will be offered in convenient locations in Bromley, Lambeth and Southwark.

 

How do I get in touch? 

The service is free and available to adults and children. More than one family member can benefit.

 

Please ring our confidential helpline on 020 8768 4599 or email stc.kchcbereavement@nhs.net 

 

For staff contacting the Bereavement Service, please call the helpline and state that you are a member of staff at King's College Hospital NHS Foundation Trust. 


For questions regarding death certificates or arrangements for funerals, please contact one of our bereavement offices whom will be best placed to assist you. They can be contacted on

  • King’s College Hospital, Denmark Hill: 0203 299 3426
  • Princess Royal University Hospital: 01689 986 3188