Patient & visitor experience 8 August 2025

Staying connected: a life‑changing app for parents of premature babies

Bringing comfort through connection, a new video-messaging app—funded by King’s College Hospital Charity—is helping parents of premature babies stay close to their newborns during the most critical and emotional days of neonatal care.
A picture of a new born baby holding her mother's thumb

Every year, families face the heartbreak and stress of having their baby born too early. At King’s College Hospital Charity, we believe in supporting holistic care approaches in addition to world-class medical treatment—especially for vulnerable little ones and their parents.

Bridging the gap with innovation

We recently funded the launch of a new video‑messaging app at King’s College Hospital and Princess Royal University Hospital (PRUH) that allows neonatal teams to send photos and updates straight to parents’ phones. By offering:

  • Regular photo and video messages of their baby
  • Soothing reassurance during long periods of separation
  • Inclusive sharing with extended family to foster emotional connection

The app plays a pivotal role in reducing parents’ anxiety and strengthening the bond during this critical time.

What the app gives parents

Enhanced emotional support

Seeing their baby—even from a distance—helps parents feel more involved and less isolated during stressful days in neonatal units.

Family inclusion

Grandparents and other loved ones can share the experience, creating a wider circle of emotional support right from the earliest days.

Complement to family-centred care

This technology aligns with best practices in neonatal care: promoting parent engagement, reducing stress for baby, and supporting better long-term outcomes.

Thanks to support from King’s College Hospital Charity

This vital tool was made possible through grant funding and advocacy from the Charity. By backing forward-thinking approaches like this app, we help bring innovation directly to families when they need it most.

Join us in changing lives

With every donation, you help us pioneer compassionate care in action. From empowering new parents to supporting NHS staff in delivering the best possible care, your backing helps create meaningful impact at King's every day.

Donate today and help power innovations like this video app—it's more than tech. It's a connection between hearts.

Group of clinical staff, charity representatives, and Daria Bukhman standing outside the neonatal ward

A gift of hope: Bukhman Philanthropies gives major donation to support neonatal care at King’s

A life-changing £500,000 donation is helping King’s give more babies the strongest start possible.